publication . Article . 2020

Towards a Micro-Enterprise–Focused Digital Maturity Framework

Olli Kuusisto; Jukka Kääriäinen; Kai Hänninen; Martti Saarela;
Open Access
  • Published: 23 Dec 2020 Journal: International Journal of Innovation in the Digital Economy, volume 12, pages 72-85 (issn: 1947-8305, eissn: 1947-8313, Copyright policy)
  • Publisher: IGI Global
  • Country: Finland
Digitalisation has been identified as one of the major trends changing society and business. However, companies are not making the most of all the opportunities that digitalisation has to offer. In the digital transformation process, it is important to start with assessing the current state. Digital maturity assessment can be used to analyse the current level of digital readiness and performance of an organisation. Micro-enterprises are the smallest group of enterprises and numerically the dominant enterprise type in economies. They differ from larger enterprises in terms of organisational characteristics, such as their unique attitude towards digital tools and application deployment. Furthermore, micro-enterprises are lagging behind in exploring the possibilities that come with digitalisation. This article describes the design process, usage possibilities, and initial experiences of a digital maturity model, especially from the viewpoint of micro-enterprises. As result, this article presents a micro-enterprise-focused self-evaluation framework providing holistic digital maturity status.
Persistent Identifiers
Fields of Science and Technology classification (FOS)
05 social sciences, 0508 media and communications, 050801 communication & media studies, 0509 other social sciences, 050904 information & library sciences
free text keywords: Digital Maturity, Digital Transformation, Digitalisation, Maturity Assessment, Micro-enterprise, Self-assessment, Service Design, micro-enterprises, digital maturity, digital transformation, digitalisation, maturity assessment, micro-enterprises, self-assessment, service design, Capability Maturity Model, Lagging, Process (engineering), Business, Micro-enterprise, Software deployment, Process management, Maturity (finance), Digital transformation, Service design, business.industry
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